Unable to save reason for quitting

[bikerpose]

I am trying to add a .very important reason, my MOST important reason to quit.  I have tried twice to save it and it won't.  Not only that, it has erased another reason that I previously saved.  This is so frustrating.  Am I doing something wrong?  Are we not allowed to add reasons to quit smoking as we think of them?

[MarilynH]

I'm not very tech savvy so I'm going to mention @CommunityAdmin for you he's the administrator so he should be able to help you. @bikerpose 

[Barbscloud]

@bikerpose Not sure where you are on the Ex.  Mark should be able to help.   

Barb

[CommunityAdmin]

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@bikerpose wrote:

I am trying to add a .very important reason, my MOST important reason to quit.  I have tried twice to save it and it won't.  Not only that, it has erased another reason that I previously saved.  This is so frustrating.  Am I doing something wrong?  Are we not allowed to add reasons to quit smoking as we think of them?

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Do you know how many characters the reason is?  I assume you talking about saving reasons on the Non-community area of the site, right @bikerpose ?

[bikerpose]

This morning I added a two-word reason and then a 29-word reason.  Both saved!  So maybe my original reason was too long (and too emotional!).  Thanks for reaching out.  I'm good now.

[CommunityAdmin · Accepted solution]

@bikerpose 

Yes, the Reasons for Quitting from EX Plan need to be 255 characters (including spaces) or less per reason.  Hopefully we'll have a character counter in the future to provide a warning. It's best to put one reason and then save and then add the next and save again. 

Sorry you had trouble but hopefully that clears things up.