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dj2quit
Member

Post Reply Notification

I came

i posted

i received notification of a reply

i can’t find the reply?

“If you can dream it, you can do it!” Walt Disney and dj
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9 Replies
dj2quit
Member

Just not getting this part of the community. If I post something, it goes into a black hole. I never see any replies, even if I’m notified that one has happened. 

Very frustrating and disappointing. 

“If you can dream it, you can do it!” Walt Disney and dj
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CommunityAdmin
Community Manager
Community Manager

@dj2quit Do you know which topic you were replying to?

EX Community Admin Team
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dj2quit
Member

Not now…

“If you can dream it, you can do it!” Walt Disney and dj
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CommunityAdmin
Community Manager
Community Manager

Check the setting in https://excommunity.becomeanex.org/t5/user/myprofilepage/tab/personal-profile.  You likely have the setting for send emails turned off.  @dj2quit 

EX Community Admin Team
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dj2quit
Member

I do not have that setting turned off. 

“If you can dream it, you can do it!” Walt Disney and dj
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CommunityAdmin
Community Manager
Community Manager

Please add community@becomeanex.org to your contacts in email and check your junk /spam folder to make sure notifications are coming through.  

EX Community Admin Team
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CommunityAdmin
Community Manager
Community Manager

@dj2quit 
If you’re receiving an email notification there will be a copy of the message in the email and a link in the email to where on the community to the reply to that comment. Click the link and it should take you to the post. You will also get an on site notification under the bell 🔔 icon in upper right. 

Sorry I misunderstood previously what your issue was.  

EX Community Admin Team
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dj2quit
Member

I think you don’t understand the issue. I am receiving notifications.

The settings are correct and emails are not going to junk, spam or trash folders. 

I get a notification of a reply. 

I cannot find the reply in many cases.  

“If you can dream it, you can do it!” Walt Disney and dj
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CommunityAdmin
Community Manager
Community Manager

@dj2quit 
As of my last reply I understand. Thanks for confirming though. 

Please post the first line of a reply as seen in the emails you receive and also provide the link to the same post as and example and I’ll look into it.  You should get an email from my post along with an @mention notification which should include my response.  Other replies from others here should follow similar form.  

EX Community Admin Team
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