So - my service provider tells me my router is too old and I need to either buy a new one (BUY it?!!) or pay a monthly service fee because my old one probably will quit working soon. OK - so I pay the $68.00 (and, no, you can't comparison shop --- you can only get it from the service provider!!. It arrives and I am getting ready for my trip. While I'm gone, my daughter's boyfriend decides to hook it up for me - turns out unsuccessfully. Now - if the youngun' can't do it - I am doubly intimidated at my ability to do it successfully. As reported,I had to buy a new computer, so thought I would install the new router before I got it up and running. There were no longer instructions in the box.
SO - I call Verizon. I talk to a service tech in Manila (yep - MANILA!) and ask him to please send me new instructions. He suggests we just go ahead and set it up with him on the phone. I figure - well, why not. My first indication this was not going to go well was when he told me to go get a pin or needle to hit the reset button. WHAT engineer designed something that you need a PIN to reset??? Anyhow - I regress, After 25 minutes on the phone, the d@mn thing is still not working, and now I have no internet. We cannot go back to the old router at this point, he says. So, I am without internet until the technician arrives this morning. What does he do? He checks to see what network the computer is trying to reach and it's incorrect. He puts in the new Network ID and the new Password and - VOILA - NOW I'm good to go. Did the Manila checklist NOT include putting in the new ID and password????????????????????????????
ARGHHHHHHHHHHHH!
but - I'm not smoking over it (won't say the thought didn't briefly cross my mind, though)!
Nancy
